On August 8, I purchased a Canon S30 digital Camera for $499.00, from Best Buy Store # 113 in Santa Clarita California for $499.00 (Invoice #2204965).
Within just a few days, I found another local retailer, Samys Camera, 431 S. Fairfax Ave., Los Angeles, Ca 90036, selling the same exact camera for $449.95 — $49.05 less than the Best Buy price.
On August 16, I took the Samys Camera price information back to Best Buy Santa Clarita asking for a refund in price plus 10% as stated in the Best Buy Guarantee.
The Store Manager, Mr. Scott McCollum, categorically refused to make any refund in direct contradiction to the Best Buy Guarantee. He said I could call the Corporate Office if I didn't like his decision.
Why wouldnt Mr. McCollum honor my guarantee claim? At first, he said it was because Samys Camera wasn't a local retailer, even though he hadnt bothered to look at the Samys Camera information. When I asked him what his definition of local, he said 25 to 35 miles, he wasnt exactly sure. When I showed him that Samys Camera was in fact located a distance of less than 30 miles away, he said it still didnt matter because the store had to be within the Santa Clarita Valley. When I asked him to show me where these rules were written in the guarantee, he said, These rules are not in the guarantee, it would be too difficult for Best Buy to put all the rules in the guarantee, but thats what they mean! This is exactly what the man said.
BB Customer Service was somewhat more courteous than Mr. McCollum, but the response was the same — We don't care! How dare you bother us. We don't have to respond to you, insignificant little consumer — we are a major corporation and you are nothing — have a nice day.
So, Best Buy has beat me out of $49.05. Was it worth it. I don't think so. I'm BB spent at least around two hours of company time dealing with me. They've lost a customer for life. I'd never spend one dime in any of their stores. I'd never buy stock in Best Buy. I don't like they way they treat their customers. I always tell others about my experience at Best Buy. So keep the money Best Buy. Enjoy it. Remember, what goes around, comes around.
Read the other consumer compaints about BB. Mostly, they all say the same thing. People really hate you BB. There's something radically wrong with BB top management. The attitude has filtered down and infected the entire business.
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