920 Q and A
Discussion Thread
Tom Tom by far the worst company to deal with, customer service is the worst that you can get. For them to recognize a warranty is like impossible. You need to have one extra hour, to have 30000 reps on the phone, and then, when you send the item, of course you have to pay shipping, they are so full of crap that will lose your shipment if you did not send it by a traceable method as i did.
According to them i have to file a complaint w the UPS. Crap, full of Crap. Never deal with them.
920 q and a discussion thread customer 14/08 09.06 am i want a manager calling me asap, i will file a formal complaint against this company for your lack of profesionalism and honesty. My tel 7*95 i will be waiting for someone from tom tom, in a manager position. Next step will be take this to court, please take this notice as intend to file a law suit. Customer (G I) 04/08 11.58 PM So TOM TOM has made dissapear my UNIT...!!! Perfect! Now i have no money and no unit. Customer (G I) 31/07 05.37 PM i can not believe how bad you are. First to take the device for the warranty took me almost 3 hours on the phone, now you don t have the device. You are so far the worst company i had ever deal with.
Customer (G O) 30/07 01.34 AM The unit was sent via regular USPS. Response (ST Robert U) 28/07 02.24 PM
Dear Guillermo, Thanks again for updating your incident. We apologize for any frustration this has caused. So that we may give you the most accurate status of your device in the RMA process, we ask that you please reply back with the following information: - Which company did you send the device to us with? (Ex: UPS; FedEx) - What is the tracking number that was given to you when the device was shipped? If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST or Saturday, 9:00 AM until 6:00 PM EST. With Best Regards, Robert TomTom Customer Support
Should you wish to update your TomTom Question, please log in to your TomTom account via the TomTom website and do the following: -Click on 'Support' -Select 'My Questions History' -Click on the title of your question then click on 'Update Question' Customer
(G I) 28/07 10.51 AM I DON T KNOW WHY IS STILL SHOWING LIKE THIS IT S BEEN MORE THAN A WEEK THAT I SENT THE UNIT VIA USPS. Response (ST Robert U) 26/07 04.03 PM Dear Guillermo, Thank you for taking the time to let us know that you have sent your device in. Rest assured that your repaired/replacement unit will be sent out 7-10 business days after it is received at out repair facility. When a resolution is given for an issue, the incident is placed in 'waiting' status. If the incident is not updated within 72 hours, the incident will move to 'Solved' status. This will not affect the status of your RMA. If you require further assistance after the incident has moved to Solved, you may update the incident at any time. We are always more than happy to help. If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST or Saturday, 9:00 AM until 6:00 PM EST. With Best Regards, Robert TomTom Customer Support Should you wish to update your TomTom Question, please log in to your TomTom account via the TomTom website and do the following: -Click on 'Support' -Select 'My Questions History' -Click on the title of your question then click on 'Update Question'
Customer (G I) 25/07 03.12 AM Why u closed the case the unit is in its way? Auto-Response 24/07 06.37 PM
Dear Mr I, Thank you for allowing us to be of service to you. We have not heard back from you and the incident is now closed. Wed be happy to continue to service you if you still require assistance. Simply update this incident if you feel your original query has not been resolved or create a new incident if you have a new question. We can always be reached through our Customer Support line via 1-866-486-6866. Thank you and Best Regards,
The TomTom Customer Support Team Response (ST Michelle O) 22/07 12.23 AM Your RMA 090722-004921 has been created, and will be valid for the next 30 days. Please send in the following items: 1. Go 920 4GB Unit 1 487B11382 UNIT ONLY - NO ACCESSORIES Customer Shipping Information: Please verify the return shipping address. Your RMA will be returned to the address listed below. If it is not correct, contact support immediately. G I Please reference the above RMA # on the outside of the package you send to us. If this number is not legibly written on the outside of the package, your return may be delayed. Send your device to: FWS Fulfillment Center Attn: TT Dock Door #29 13500 Independence Parkway Fort Worth, TX 76177 IMPORTANT: -We recommend that you make a backup of your device before sending it in for service. This is to ensure that you have a copy of any additional services, features, or maps you may have added. The device is returned with the original contents from the time of purchase. For information on how to backup your device, please click the link provided below. If you are unable to click the link, please copy and paste it into your internet browser.
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