Below is a conversation about a broken 46" Samsung televison that I had with Samsung and their cheap faulty capacitors! They dont have any history because they dont record anything, they just tell you to get lost. Thanks Samsung!
Sent: July 31 1:52 AM
To: Customer Care (OOP)
Subject: BROKEN LNT4661FX DEFECTIVE CAPACITOR PROBLEM
Good morning,
I purchased a LNT4661FX Samsung LCD television from Teppermans in London Ontario on July 5th. Firstly I should mention that this television was purchased for a theatre room in out basement and was only used for 40-50 hours usage for when our grandchildren would come to visit and watch movies. Appromately 2 months ago the television started clicking on and off for 5 to 10 minutes before actually turning on (exact same problem mentioned from the posters from the link I have provided below). Now the unit will not function at all.
Http://techreport.com/forums/viewtopic.php? F=37&p=958447
There appears to be quite an issue with placing the wrong sized capacitors in this unit. I see Samsung has made good on the issue with a number of these units by replacing or honoring fair marked value for the defective units. My question to you is what can I have done about this defective television?
Best regards,
From: Customer Care (OOP)
Subject: LNT4661FX
Received: Friday, July 31, 9:03 AM
Dear Sir,
In reference to your email; thank you for taking the time to share with us your experience with Samsung. We sincerely apologize for any inconvenience this issue may have caused you. However, we regret to inform you that we are unable to accommodate your request for warranty coverage at this time due to the expiry of your limited warranty. We have confirmed with our Quality Control department that the model you own does not exhibit any widespread issues that may cause concerns. Furthermore, your specific unit does not have any service history that we may review for further consideration of your request. Therefore, we regret that if you wish to have your unit repaired you will be required to cover all necessary service costs. If you have any further inquiries regarding warranty terms and/or conditions please contact our customer care line at 1 800 SAMSUNG.
Thank you for your time and we appreciate your cooperation
Ahmed
Office of the President
Samsung Electronics Canada Inc.
Friday, July 31 12:44 PM
sender to ContactsTo: "Customer Care (OOP)"
Well there Ahmed you better confirm again with your quality control department that this model does not exhibit any widespread issues! I AM TELLING YOU THERE ARE HUNDREDS OF YOUR CUSTOMERS ONLINE WITH THIS SAME ISSUE, LOOK IT UP YOUR SELF, I EVEN GAVE YOU THE DAMN LINK. You put faulty capacitors in this model... Period. I want the same damn respect you gave your other customer with the same exact television and the same exact issue.
Ahmed this is very very pathetic, you and I both know this. I am in the market for purchasing 9 50" and another 11 42" televisions for a sport pub I have recently aquired with my brother, think we will be using Samsungs? That was the origional plan. I will be going first thing Monday morning to every online site possible to share my exact experience with Samsung today if I can not get any satisfaction. I am sure the better business bureau will enjoy that samsung has places out of standard capacitors in this model television and in turn is having hundreds of complaints online for broken units. Thanks Ahmed Yahiouche, I will be sure to share our conversation here today. Feel free to visit usacomplaints.com for the beginning of my journey.
Cheers,
Mr green
London, Ontario
Canada
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