I'm a single woman with a modest income, restoring a 1925 house alone. I have shopped at HD exclusively for 15-20 years. I probably spent 15-20k in there last year.
In November, I needed a 10' 1x12. There was only one left and it was busted up. I asked if they would mark it down, and I could use part of it. The manager, Quentin, said no.
Then I went back 2 weeks ago to spend another 2-3k. I asked if they could work with me a little since I spend so much money in there and give them so much free advertising. They were not very agreeable. I felt as though my business really didn't matter to them.
I know I don't drop 100k a year in there, but I spend a huge portion of my salary there so I can do my own work. With the economy in this condition, you would think HD would try to keep customers.
I ended up at Lowe's, where they bent over backwards to help me with everything I needed. Unlike HD, Lowe's associates did not act as if it was a chore to take time with me. They also had far lower prices and gave me an additional 10% discount.
I am converted.in Colonial Heights, Va. Lowe's beats the bad service of Home Depot hands down.
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