Complaint / Review
T Mobile TMobile
Wouldn't cancel contract. I faxed docs that I was leaving USA. They said my ticket was fraud

September I called T-Mobile to cancel my 2 yr contract. I was moving to Indonesia October 10. The rep on the phone told me to go to the nearest TM office, and fax them a copy of my paid flight tickets & itinerary as proof. I went to the Cedar Hills Crossing, Beaverton Oregon store. To make sure the fax had been received, the sales rep. Called to confirm. Their story had changed.

A different employee said they couldn't be 'sure' that I was really relocating and that, 'people will do anything to get out of their contracts!' I told him that I was complying with the directions I had received when I contacted the office. I told him why would I pay for $12500.00 non-refundable airline tickets JUST to get out of their contract? I've been living in Bali for almost 2 years.

My children send my mail to me and T Mobile never canceled my contract and has sent my account to a collection agency. I called T Mobile from Indonesia in November and told them I would only pay what I owe for September, the last month I had used my phone & their service. They gave me the number of the collection agency handling my account.

Gaylonmcq
Jimbaran Bali
Indonesia