This is a so shameful company. I can not believe such company can exist and why this company is not punished by law.
I ordered sony digital camera dsc-s85 at this company online. The price is $429. The web said that this item is in stock (I also called to make sure), and they will ship this item with 72hours, and my credit card is not charged until shippment.
1) But right after my ordering, my credit card is charged. This is first cheat.
2) I called them several times. Finally they sent an e-mail to me after 7 days and said the item is shipped. They also give me the track number. This is the second cheat. Because the web said it will be shipped within 72 hours.
3) I checked the tracking information. It said this camera weight 1 lbs. I am a little suspecious. But I still believe in them. After seven days' waiting, the item arrives. I opened the box. To my astonishment, there is no camera. There is only one case. I think the price of this case is no more than $29. This is the third cheat. But the invoice say exactly the item in the box is dsc-s85.
4) I called the sale department again. After many times calling, I finally found Micky I always contacted. Micky told me there are two boxes for me. The second box is the digital camera. It may be shipped at that week or later. But they can not give me track number. This is the fouth cheat. I did not order case and why they ship the case to me? Till now, I do not see any second box for me.
5) I sent e-mail again and again to them. They finally responded to me and said detailed answer will be sent to me by e-mail the following day. I waited day by day, but there is no response from this company any more. This is the fifth cheat.
6) The phone of the sale department is so difficult to call. I tried dozens of times, maybe there is only one time I can find person. The person there often ask me to call custom service department.in fact, when I called the phone of customer service, after long information listening, there is just a radio broading there. This is the six cheat.
7) I want to mention two persons here. I will not say they are liars. But their deeds are so suspecious. One is Micky, the person in sale deparment I always contact. The other is Dianna, The sale person listed in the invocie.
I already disputed this bill with American Express. Does anyone have good idea to process this problem? Please use the rebuttle key to give me advice.
Thanks
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