Listen to what voicestream is doing to me. Talk about the most incompetent scamming cellular phone company that exists. Ok, heres the story. I accidentally forgot my phone was in my pocket and i placed it in the washer. Luckily i remembered moments after, but the phone had already gotten a little wet and turned off.
I was convinced that it was dead. I called voicestream and explained the situation and they said they would mail me a new phone ASAP for $75 dollars if i would mail them back my broken phone. I thanked them.
The next day i decided what the heck, i would just try my phone to see if worked, and it did. I proceeded to call voicestream back and cancel the order for the phone. Their associate told me that they had already mailed it off so when i get it to mail it with their postage paid stamp to returns processing, 11111 gilroy road. I did exactly as she said and took the mail to the post office to mail the phone they had sent me back since i didnt need it anymore. The post office took it. I didnt think to get a receipt because i figured they paid for the postage, they can track it. As a matter of fact, the post office just took it and thanked me. They never even mentioned a receipt. I called back a couple weeks later and asked if the phone was received and the associate told me not to worry about it if it wasnt on my bill and it wasnt. SO i let it go.
About 2 or 3 months later i received a bill for $230 dollars. They said they did not receive the phone i mailed back. I told them it was there somewhere find it. They asked if i had a receipt to prove i mailed it back but i didnt because it was there postage and i was told they could track it. I talked to numerous supervisors and basically everyone has given me the run around. The first supervisor told me "if we believed everyone that said they mailed their phones back then we wouldnt have a business" Her name was Crissy.
The second supervisor told me he would call me back but he never did. I didnt get his name. The third was a very helpful associate that told me she would email the return department to see if they could find the phone and told me to call back in two weeks to see if they had found it. Its almost time for me to call, but im sure the result will be the same. I cant seem to get anyone to resolved this situation. Basically they told me they were going to turn my cell phone off unless i paid 230 dollars for a phone i mailed back to their returns center. I told them forget it. I REFUSE to pay for something i no longer have. I will be canceling my contract at the end of my term as well as 5 other people i know in order to try to prove a point to them how they lost a valued customer.
Let me point out that i have perfect credit history with this company.in addition the many phone logs i had with the many associates back up my arguement such as when i called to return the phone and the associate told me what address to mail it to. Trying to get someone to resolve this problem is unbelieveable.
I am still fighting the charge and the threat that they will turn off my phone if i dont pay for this phone in which i DONT HAVE and is somewhere in their mixed up mess of a company.in other words AVOID voicestream like the plague. They have the worst customer service i have ever dealt with. Their employees are so un helpful its riduculous. (customer care my ass) They are scammers and i will not let them get the best of me. I will fight til the end.
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