As I sit here after 6 days in a period of a month and each day taking more then 7 hours of my time. I finally canceled T mobile and feeling like I've just wasted five years of my time with a horrid company. Their customer service is like dealing with untrained monkey (s) looking for a already peeled banana. I tried to upgrade our family phone plan and we got a really nice lady named Sarah and then one called Wendy.
They both blew nice 'fairy dust' of BS saying 'they would do a monthly plan to pay off the phones' of $40 per month for all three phones until paid off and she was the one that mentioned this first. So we took it and they sent us the phones. Our absolutely beautiful Xmas gift from T-mobile was a $700.00 dollar bill for phones that are Not EVEN close to that amount on their website nor in their stores. Granted after having to deal with our other problem which is our mortgage (another report for that coming) dealing with T Mobile is a damn nightmare. So when we tried to cancel them on Christmas they first started out with a termination fee of $600.00 dollars on top of the $700.00 dollars already owed. That would be a total of dollars to pay $1,300 dollars even after sending the phones back. After they did the 1300 dollar amount they apparently had problems with their phones for the 10th time during that day and they were going to call us back. They hung up and didn't call us back. We had the day off and were suppose to be relaxing. We started with their customer service at 8am and didn't get off the phone with them till 1045pm at night. If it wasn't for being pissed and pure determination to get lies straight... We wouldn't of wasted our time. Now for 6 days (within the month of Dec. 2008) this 8am till 1045 kept on going. I could deal with one faulty phone drop once. But! They had 10 BS phone drops. I truly doubt they had that many phone drops and I'm completely mad that they NEVER even tried to call me back. When I did get back with them they said my phone was busy. Really? I have call waiting on the thing and it was sitting on my nice table waiting to get a ring. On the last time dealing with this company they called me and my family liars for a 'DEAL' (or steal in their words) that they offered... Yes, I did say FAMILY because we all got on the phone to listen to her speak. Because we're all using the phones and we don't make a choice unless it's together. Times are rough and T mobile apparently loves to screw you in the rear for a dollar. Well... I'm not enjoying it and I'm not gonna lay down without my words being read.
I have a outrageous mortgage payment due and there is no way in hell I'm gonna give TEAM THIEVES a damn dollar. They owe me (and my family) for the time I spent trying to deal with them. Now, when I ran into a T-mobile Zealot (customer service) they can preach their power and how wonderful their company is. I don't want to hear how 'great' they are after spending a whole day chasing the 'white rabbit' called corporate.
We've been with them for five years and only once upgraded the phones before this. They told us we had some BS credit that apparently doesn't exist. I'm sorry NO phone is worth that amount and I don't care how much you talk on the thing. Neither is dealing with the painful migraines that come with dealing with their scripted staff.
Yes—I'm mad and it's like kicking a dead horse repeatedly. I'm tired of dealing with liars and thieves. It's exhausting. Isn't there one honest good company out there? Is there one that can actually keep their word?
T Mobile isn't worth the hassle or HUSTLE they give you...
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