I got an alarm system through Integrity Alarms back in April 07. I understood it was a 2 year contract. However, I got married and moved in May of 08 and Integrity said the contract was to continue through 18 months then I could cancel and I had to call back to cancel in October.
I did that, I was again told I need to call back in November (Keisha) again. I did that, I was charged in December. I called back (Keisha) again, said it should have all been taken care of by Beverly but that she wasn't available. I gave her the benefit of the doubt and waited until January to see if I was going to be charged again and, of course, I was. Called again, Keisha put me on eternal hold. Beverly picked up the phone, put me on eternal hold. Said she need to pull my contract and it would take a little time. She finally came back on and stated that I needed to contact ADT directly to cancel.
No one and I mean no one ever told me I had to contact ADT. I actually have a note written on 12/15/08 that "Keisha" would be calling ADT to cancel. And before that I have a note that stated that Angie would be calling ADT to cancel on Nov 30. This company should be put out of business. Horrible customer service and someone needs to investigate their practices.
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