I was walking in my local Mall when a T-Mobile booth advertised a free flight with upgrading my talk plan, Thanksgiving 2007. I signed up and since then have had the worst experience ever! I filled out the form and mailed it in and confirmed a call with t mobile customer service agent.
A month later I received nothing and was told I needed to wait 2 billing cycles. I was advised to fill it out just in case and mail the form in again to TLC. I waited and waited! No Booking Request Form was sent to me! Spoke with TLC representative and they blamed this problem on Tmobile.
Spoke with Tmobile and they blamed this problem on TLC! I was smart enough to do a conference call and had representatives from both company's blaming eachother on the phone call! Wow I was in shock to hear such incompetence at both levels! Then TLC requested that T-Mobile cellular service escalate me to Tmobile Business care! Due to every agent from Tmobile customer care requiring to do research every time and placing me on hold for several minutes!
T-Mobile Business care had no over the phone support and required me to email and fax my complaint to them. I had replies on the phone and emails telling me they were so sorry! After about 7 months later and 200 free bonus call minutes and a $15 courtesy credit from tmobile on my bill, I finally received the booking request form! I then called in December to Tmobile saying I was ready to book my flight and they transferred me to the TLC department.
TLC said I could book my flight online or over the phone. Then after a few minutes of speaking with a TLC representative I was told I needed to have the booking request form in their possession 30 days in advance, that I was on an older promotion. I was just invited by my Utah Congressman to attend Obama's historical inauguration on January 20th.
I would need to pick up the ticket on January 19th. TLC said I would not be able to get a flight to a selected approved airport on January 19th. I am so frustrated with TLC and their incompetent customer service! They have obviously made big mistakes with my tmobile customers!
Sorry to hear there are so many others. I have a feeling its everyone!
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