On the evening of Monday, August 25, I went to Staples store in Temecula, California to return a pair of power supplies I ordered online. The pair of power supplies have not been opened, and I return them in the same condition that they arrived - brand new and unopened. I waited in line for about 15 mins, and was able to reach the customer service main desk. A staples employee is present; her name is Nikki Saint or something like that (maybe Nikki Sain, or Nicci S.). She gives me really odd looks, her eyes shivered with negativity toward me. On top of that, she did not even greet me at all just keep her eyes on me. I politely say hi, hand her my print out from the email order send to me by Staples.com when I placed the order. She takes a look at it, said nothing. One of her hand holds on to the print out while the other hand she places at her hip. She looks at the receipt, and then she looks at me. Her eyes still remain hostile. She then remove her hand from her oversized waist to reach the computer, entered the order number while with the other hand she reaches the phone to call staples customer service. She asks the rep. On the phone to check to see if I had used a coupon on the order. That is rather funny because had she actually read the receipt she will realize that I had not used the coupon. Then she starts faking about check the order number for some weird reason. I was sort of relief because her hostile eyes are not off of me. She read the number, my name and address with zip code. Then she hung up the phone and tell me that they cannot find my order at all. Which is funny because I placed the order at staples online and staples actually gave me the order number. So basically she called to find my order, even though she has the number from my receipt, and she claimed that she cannot find it. At this point I am rather confused because I am not sure what is going on. I actually thought that she did not talk to any Staples representative at all and just faking the whole thing so she can refuse my return. This thought is confirmed by the fact that I was able to return the same order at the same Staples at a different time when she is not in, with a different manager, of course. But this is where things turn worst. She claimed that the order number is not valid, and demand to see my packing slip. I later check when I got home, the packing slip is practically identical to the print out. The only thing is that the packing slip does not have my payment in formation. She used her middle finger to point at the number, and looks at me and bluntly said “This order number does not work!!!" I said, “Are you sure?" She then reply angrily, “ YESSS." I then politely asked for a manger, but she points her finger at herself and said mockingly “I AM THE ONLY MANAGER." She goes to great length to repeat this again, point her oversized little finger toward her chubby chest, demanding some form of authority. At this point I was unsure whether to be frighten by her gesture of demanding authoritative power, or start laughing at her childish act.
But she contradicts herself because it is not true that she is in actuality a “Manager." I looked at her name tag and it clearly prints “Nikki Saint, Assistant Manager." I was rather shocked at such claim. I turn my head and look around trying to find another manager. Down the aisle, there is another man with the same gray uniform as her helping a line full of customers. I feel that I was not going to get any other form of assistance, so I just decide to leave the store quietly. I returned later and returned the same order flawlessly with a much nicer manager. There was no phone call, no coupon check (I never used the coupon in the first place.) And no harassment whatsoever.
0 comments