I accepted a promotional offer, which was the first two months of service free. I was told there was no contract or cancellation fee and if I didn't like the service I could cancel at anytime. There was never a question asked about putting me on Autopay and I DID NOT authorize any charge to my account. It has now been 2 months, I checked the emailed Vonage bill that I received on October 19th and saw they were claiming I owed them $31.07. I emailed them immediately and asked them why, because the 2 months were barely ending and I informed them I wanted to cancel the service. Today I checked my checking account balance and realized they had taken the liberty of helping themselves to $31.07, without my permission. I called the 800 number and spoke to several Phillipinos, who can barely speak English and only repeat over and over the words on the script provided by Vonage. There is no help, or customer service or any type of negotiation. The woman there said I had 2 months of free service and the 31.07 is for the upcoming month, I explained I cancelled the service on Sunday Oct. 19th. She said it was past the magic date of October 19th now and they "could not" do a refund. If I wanted my service cancelled there would be a fee of $128.00, plus the $31.07 they already took. I told her no, none of this matched what what I was promised on the phone, she said it didnt matter what the guy told me on the phone, she wasnt there and didnt know what he said, and this is the way it is. Period. That there is a one year requirement before service can be cancelled without charges. She kept rereading her script so I finally hung up so I could call back and hopefully get someone a little more fluent in English, and before I could call back I checked my bank balance and vonage had taken another $128.$% out of my checking account. I never told them I wanted autopay-I dont do autopay - EVER. They are liars and theives. Never give anyone your debit card number, even if you are led to believe it is only for defaulting on a bill, it gives a scam company like Vonage access to your account anytime they want it.
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