I purchased a Samsung 37" LCD TV on August 2nd 2008 and within a short period of time it started screwing up. I thought it could have been the HDMI cables so I spend time purchasing new cables but that didn't work.
When you turn it on the picture will show up then a few seconds later will go away. I've tried new HDMI cables and when they are unplugged it says no signal so that’s not the problem. Sometimes when you turn the power on it doesn't have a picture at all. Once you've unplugged the power or wiggled the cables the red light will show back up and you can turn the TV on and maybe get a picture. The problem is not constant but it is very annoying. I've already had to contact Samsung and I'm waiting on a repair person to show up.
What a joke. I was given a service center to work with and they refuse to do any work for Samsung because they have an issue with parts or getting paid. I called Samsung again this time they gave me another service center. This service center only repairs TV's purchased from them. I called again and was told they would call me in 2 days and try to find me a service center. Needless to say they never called back.
I ended up calling Circuit City where I purchased the TV. The first visit all he did was update the firmware. Well this didn’t work. I called back again and he came out again. This time I left the TV in the failed condition and showed him. He called a location while he was in my house and said the main board was in stock and in Los Angeles. He also had a small laptop and said he was ordering the part right now. After a couple of days I called and was told it was just ordered and would take 7 to 10 business days. Because the TV is still under factory warranty Samsung had to approve the work. He stood in my house and lied to me.
I was now fed up. I called Samsung again and wanted an exchange. I talked to support and was told because they didn't have a authorized service center they would exchange the TV and to call back Monday beings how it was Friday and late.
When I called back and was put on hold for almost 30 minutes with Executive Customer Relations I was told an exchange is not an option. She said I was given false information. They have to fix the TV but they don't have a service center where I live that will work on it. So now I'm waiting on a phone call again from them concerning a repair service center.
I will never in my life purchase anything Samsung again. I had heard such wonderful things about this company and they have failed me badly. I'm at my wits end here and pissed off. This TV is brand new and doesn't work.
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