WARNING* DO NOT purchase their Service/Replacement plan it is a total rip off.
My son purchased a replacement plan for his IPod which was attached to his receipt. When we had a problem and called in I was first told I would be sent a return label and gift card. I never received the return label so I called again. I again did not receive the return label. On the third call I was told I in fact did not have a replacement plan but a service plan and I would need to bring the IPod into a local store for repair. I was told the clerk must have attached my receipt to the wrong brochure.
Since we purchased this product they have shut down the two stores in my area that were within a reasonable distance. (I now can understant why!)
I was told I would be sent a box to return the IPod for service.
Two weeks later after still not getting the box I called yet again and was told this was not standard procedure for a repair. They are still working on trying to get me a box.
In my opinion they are ripping people off with these phony plans that they do not stand behind so don't waste your money.
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