I have been with Sprint for 7 years. I never had a single problem with Sprint before renewing my last contract. I started receiving bills with add-ons I never wanted or requested. One of many bills had the sprint TV fees, and data usage fees of $400 (I never used the TV app on the phone or got on the internet!)! So I called and complained. They said they removed it and credited my account and my new balance would be refelcted with in 24 hours or something to that effect.
The following month, I had the internet add-on and still had the TV fees. Once again I called and complained and told them to remove it, credit my account and not to put it on there again. I was told they could not remove the fees. I asked to speak with the person they reported to, or a manager. I was then told they didn't have a manager. This took me over a 2 hours just to get to this point, most of it on hold.
Long story short, I spoke with someone else and they dealt with it, CORRECTLY. The following month my bill was correct.
Fast forward about 6 months. Once again, I am charged for additional services. This time - INTERNET AIR CARD! My bill had an additional $60 taxes for an internet usb type card. I have one... Only it's through Verizon. I called managed to only be on the phone for 20 minutes and had it taken care of.
I had enough.By this time I've spent many HOURS on the phone and much money to have the same problems keep popping up. If it was isolated to me, I wouldn't have a problem, mistakes happen and I get that but my spouse had the same problems as me with Sprint. (phones were on seperate bills due to us both having them before we met).
I called them to tell them I had moved to Canada. I faxed them my most recent bank statement with a Canadian address. I was told I would not be receiving Early Termination Fees and given confirmation numbers. I received my last bill from them, and low and behold, there was a $375 ETF charged to me. I called and was told that I would not be charged it, and since I had direct pay, only the $15 change that was used on the billing period would be taken out of my account. I requested a confirmation number and was told there was not one. I got my bank statement, guess what, I was charged $411 by sprint. I called and was once again told I'd have the money in the bank in 3-5 business days. It's been nearly 2 weeks, since that call and nearly 2 months since I switched to Verizon and my money is still not in my bank. I called once again today and was told they could not refund the money because my final bill has not been sent on my account and when it was sent, they would send me a check for $219.
My ETF on my bill was $375 plus tax and they were only showing $200 ETF. Hmmmmmmm. I'm at the end of my rope with them, I can not imagine how they have gotten away with it for so long. I am at the end of my rope with them.
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