Incident
I started service with Alltel on January 30th and canceled service on February 2nd. All equipment was returned to the Metro Center location in Phoenix on January 3rd. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head! I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could tether my laptop to my phone, but the woman who sold me the phone and tethering kit did not realize that the phone she sold me was NOT able to tether. The tethering kit she sent me was for the same BRAND of phone but for a different model of phone. I told them I only made two calls on the My Circle plan and all they told me is they do not pro-rate and I owe all fees billed. I started the $59 a month plan, so I am very confused in how my bill reached $133.31 in 3 days. They could never explain this to me and when I would ask, they would simply tell me to hold and they would transfer me. I think they do this on purpose to make you give up after several transfers. Alltel is a BIG scam company and I have found MANY complaints online and new ones documented every time I check. This has now gone too far as my bill is up to $150 with interest reoccurring monthly. I have contacted an attorney which in turn sent them a letter demanding they clear all said charges. They never responded. I then sent a letter to the Attorney General and their response was I need to provide receipts for the equipment being dropped off at the said store and documentation of time of activation and termination. They will then re-evaluate and provide a resolution. I say... YAH RIGHT ALLTEL! This is simply one of your tactics to delay the issue and run my charges up even higher. I am still waiting for the FCC's response to my complaint I submitted. I am also going to file complaints on every site possible! It really is sad to have to deal with such rip-off companies. They take advantage of the people and I'm sure, end up winning in most cases and the people who can fight their way through and win... It's no big deal to Alltel because they already screwed MANY others and won.
Damage Resulting
I am now being charged reoccurring interest every single month. They seem to have NO intention of resolving this manner in a fair way.
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