We cancelled our service in September, and a friendly customer service rep said, "We can suspend your service for 6 months just in case you decide to use us again." "There would be no installation fees this way." Wow, great idea... wrong.
About 8 months later, surprise: a big fat bill showed up via email saying we owe them for a full month of service.
They actually reinstated our account without warning or any authorization. They say, "the computer automatically turns the service back on after 6 months." So far the fee has not been removed, but they finally stopped the service. They even tried to make a sale by trying to sell me additional service. I do not live there and I do not want your service.
This is an unlawful, deceptive practice. I never realized how low these people would go to keep a customer.
I will never use DirecTV again! I have hours into solving this problem and it still is not over.
Do not waste your time or mine to cheat the system. I guess the economy is really hurting DirecTV when they have to cheat the consumer just to survive.
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