» Electronics and household app. » Complaint / Review: AT&T - Ip off. #301845

Complaint / Review
Ip off

My wife called AT&T and asked for info on DSL service. They said they had it and we decided to change from our current phone company which was offering good phone service for over 3 or 4 yrs, but only offered us dial up internet service and did not have dsl service in our area. After talking with at&t we were very happy to hear our internet would be a little faster with the new dsl service they offered and decided to change both the phone and internet with them. We were even thinking of getting a full package deal and changing our cell phones and satelite service with them. Well since the first day (a Wednesday) we got our phone service it was problem after problem. That same afternoon I found out that we were not receiving phone calls. We could make outgoing calls but no calls would come in. I called and talked to the technition that after noon. Next day nothing was fixed. I made some more calls to see what was going on. Day after that phone was not working still. This day my wife was fed up and called to disconnect service because phone was not working properly and still had no internet, they told her they would get it fixed. I made more calls to try and get it fixed. Finally phone was fixed, but the DSL was not working yet. They told me they would try to get it that day (Friday). Another 3 days went by and no internet service yet. My wife called again about why the internet was not working and spoke with a rep and was told that their was no dsl service in our area. My wife was very dissapointed because main reason we changed phone companys was for the dsl service. My wife asked why they had told her in the first place there was service and to back it up we still had the dsl box whick they had already sent. She then spoke to a manager (Irene Raskon) I believe that is her name. My wife told her she wanted to disconnect and told her she felt we should not pay for any of this service. Plus we had to pay another reconnection fee with our previous company. Manager said we had to pay every thing and denied having any fault. We ended up spending a lot of time on the phone trying to fix all this problems, we were without internet service for about 10 days, no full phone service for 5 days and we even lost our phone number (956) 259-6015 because when we went back to our original phone company we had allready disconnected with AT&T and did not have service.

Offender: AT&T

Country: USA

Category: Electronics and household app.


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