Back in January my teenage son called for information on how to repair a headset that did not work. He was told the first time the company would send us a shipping label, second time we were given an address where to send it. When I went to print out the shipping label from the postal service the address came up as not a good address. So when I called myself the company said they do not give out the address and we should receive our shipping label in a few days.
So today I call again and was told no way do we send shipping labels out you must send it to us. When I ask for a better address I was told by the company post office does not know what they are doing. My kids have stood by this shady company who is not very people friendly and I believe they do not stand behind their products and should be force to do a recall and replace items for free from the stores where they were bought. So the store don't lose business and consumer are just mad they can be and we have no outlet on this matter only to be ripoff left and right by Microsoft products.
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