Purchased sub and amp at same time which was a recommendation from staff as a good match. After recieving product on 09/15 the sub stopped working after 3 days. I called customer support and explained the problem to get permission to send product back. They said that it was probably blown and would replace this speaking this time only. I paid $30 in shipping to send speaker back with the RMA #10914. I called 2 months later in november to see whats going on. They said they saw I posted negative feedback on the amp I purchased and said that for customer service I would be required to remove the feedback. I only posted the honest problems I had with that purchase and I want going to change it. THen they told me I they had to send the sub to the manufacturer to be tested. I call back in December and they said that they were not carrying that speaker anymore and that If i paid more money I could get the better speaker in the same product line. I paid the difference. Now its 2/18 and I still dont have my speaker. I checked the statuc online and my order is now "cancelled". I called and now they say that they are not going to refund my money since its blown. Yes, I know the speaker doesnt work! Thats why I was sending it back and why I called and explained my situation! I dont even think they did anything with the speaker after they saw I posted negative feedback for all the problems I had on the amp.
What a ripoff!
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