Complaint / Review
T-Mobile / Motorola RAZR V3
Razr Hardware Failure Not Covered by One-Year Warranty

I purchased 3 Razr phones from T-mobile in Jan with a 2 year contract. By May, one of the 3 stopped working.

I called T-Mobile, they said moisture got in because a dot was red. So therefore, the warranty does not cover it— I was screwed. I did not complain back then, cause I thought I must be stupid to let the moisture into the vulnerable phone.

So I switched to a different phone. (so I am now officially paying for 3 numbers, using just 2 phones). Yesterday, after I got out of church, I turned the phone back on. I discovered I could no longer use my phone book or any menu service. I called t-mobile, they said it is a hardware issue, not a software issue and their 1-year warranty only covers software issue.

What kind of warranty is that?!!

I sincerely hope the company can get its act together and really start to service its customers. They did a good job training the customer service reps, they were cordial and polite — but the company needs to work with Motorola to make sure they do NOT sell lousy product in the market place. 2 out of 3 broken in 8 months is not a good product.

Thanks,