My Maytag Washing Machine was working great for the past 5 years. I called Maytag customer service on Thursday and scheduled an appointment for Monday. Now here's where my bad experience starts.
The technician came onsite, took the Washing Machine apart and switched the water valve. He informed me that the problem is fix and quickly left. He did not test the problem. He always seem to be in a hurry.
I did a 'quick' test wash and same problem occurred again. I called A&E Service again and he paged the technician. The technician came back 30-45 minutes later. He switched the water valve again. I told him that is not the problem. The washer turn from cold to hot in the middle of the wash. It does not matter what settings you have. I informed him over and over again that the washer gives out HOT water starting in the middle of the wash. He didn't listen and told us to call A&E again when it is not working. He would not wait for a test wash. He is in a hurry to leave.
I tested a wash again and same problem. I called A&E and they told me that the technician got 4 other appointments to go to and would not be able to come back. I tried to schedule an appointment and they told me that the Technician have not uploaded the information. I would have to call back tomorrow to schedule an appointment. I called this morning and they told me it wouldn't be until the 22nd.
Summary
1. Always in a hurry
2. Technician just don't listen
3. Would not test thoroughly
There are many many complaints on the web about A&E Factory service. I wish I had known before I scheduled it and brought the warranty.
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