Here is a copy of my Better Business Bureau Complaint against Dish Network. According to the Better Business Bureau Website, the national company receives, upon average, 245 new complaints per month. I hope you never make the mistake of subscribing to Dish Network, or its affiliate company Echostar.
*
To whom it may concern:
I am writing this complaint because DishNetwork entered me into an 18 month contract despite making multiple representations that they would not do so. After four months, I would now like to cancel my service, as I made clear on multiple occasions to DishNetwork that I would, and they are insisting that I pay a multi-hundred dollar cancellation fee.
When I first called to schedule an installation, I told the agent on the phone that I was not interested in an 18 month contract, and that I did not want to receive the discount on the activation fee that would require me to agree to an 18 month contract.in fact, I had a detailed conversation that the reason we were purchasing DishNetwork was for the German language channels since we would be moving to Germany in 4 months. She assured me that it would not be a problem to cancel service after just 4 months. When the installation technician came to set up service, he and my wife had a lengthy conversation about our planned trip to Europe in the fall, and she made it eminently clear to him that we only wanted service for 4 months. He made no written note of this, nor did he mention that we would be required to pay cancellation fees if we followed through with our plan. Since we had previously been assured that we would not be bound to an 18 month contract, and because the technician insisted that she didn't need to look at the papers, because he had already told her about everything, my wife did not read all of the very fine print on the installation papers she signed that, according to DishNetwork representatives, as I have yet to receive a copy of the signed papers from them, bound us to an 18-month service term.
In addition, there is no mention anywhere on the website that an 18-month commitment is required, and it in fact discloses that service can be cancelled at anytime without disclosing any fees associated with cancellation. A phone representative I spoke with agreed that my complaint was reasonable and apologized for the misleading, even fraudulent, action by DishNetwork but she was unable to relieve me from the contract, though she offered to refund my payment for the period from August 7 to September 6 if I cancelled service immediately.
I would like DishNetwork to cancel our service, free of charge, effective immediately, and refund me the $80.22 I paid for the August billing period above.
Thank you for your assistance.
0 comments