On 5-09-07 purchase Sears Kenmore Fridge w/shipping day 05-11-07. Fridge was shipped on designated day; but, had 2" reduction on refrigerator door. Sears Shipping svc guaranteed to email us a $50 gift-card for taking refrigerator for the reason that situation. We instantly realized that fridge door didn't "suction" precisely. Waited 3 hours to determine if it'd function; it did not; therefore, named Shipping Department & informed. Shipping Department collection fix day for pursuing Friday (deliveries are completed only one time per week in Way, TX). Within twenty four hours, nevertheless could not get fridge to suction precisely; and, food in fridge was just starting to get an "frozen movie". On 5-12-07, named Sears Shipping Dept. Again, allowing them to realize that we'd choose a brand new fridge; as, it appeared that one wasn't operating correctly & might be "defected". Were informed by Shipping Dept. That it'd be another week before we're able to obtain a substitute & might get extra costs. Don't agree with "any" kind of "extra costs", as this isn't our issue or problem. Obviously refrigerator was shipped defected. We approved it having a reduction; but, we didn't take a "defective" "non working", "malfunctioning" fridge. We're able to use the reduction; but, can't make use of a deteriorating refrigerator. Was advised to call-back on Friday, 05-14-07 & keep in touch with a boss. It has been a number of telephone calls, from 5-14 to 5-15 to 5-16-07 speaking with various Shipping Department team attempting to arrange for the money to get a "alternative" refrigerator. Lastly, about the week 0f 5-18-07, Shipping Department suggest that an upgraded is likely to be shipped on 5-25-07 at no extra expense to us. Shipping Dept. Named on 5-24-07 having a shipping day & period of 5-25-07, hrs 8:30am to 10:30am. I recognized the phone call & tell them we'd be accessible for delivery & refrigerator could be washed & emptied of meals before shipping. They decided. 5-25-07, by 12:00 noon, no body indicates up, no shipping! I contact Shipping Dept. To discover exactly what the issue is; and, am informed that, actually, there's no shipping being designed to us. Appears that product has gone out of inventory & cannot possess a refrigerator shipped until June 1! Another week of waiting! I questioned why "no body" in Shipping Dept.informed people of the; as, I'd simply voiced for them the night time before shipping. I had been informed it had been an error on the component. It has been three months of awaiting a "correct" "operating" fridge and we'venot had the opportunity to obtain one nonetheless! The movie about the food within the fridge has worsened & food is just starting to ruin. We can not buy extra required food for concern that it, also, may ruin. We require a "new operating" fridge; and, we require it today! Nowadays, I Have spoken for your Shipping Dept., Guarantee Dept. (Deanne Device 9420, Consumer Relations Dept. Device #8147, back to Shipping Dept. Boss, who consequently, known me "straight back" to Sales Person at shop! Nothing continues to be resolved and that I am equally discouraged & fed up with coping with Sears employees! In my opinion we've been "significantly more than individual" in awaiting shipping of the "operating" refrigerator! Shipping Dept. States that earliest day to get a alternative is July 1! There goes "another" week with no functioning refrigerator! I anticipate Sears to look after this issue ASAP! Possibly, we obtain a "new completely operating refrigerator" quickly; and, in my opinion we ought to be paid having a gift-card, or perhaps a upscaled type of fridge "at same cost" or we basically stop the purchase entirely. Sears may deliver their shipping support to get the "faulty, low-operating, deteriorating" refrigerator each time they wish to. And, we shall never buy from Sears again!
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