Gateway had my laptop sent in for repairs 6 times and each time held it for weeks (totaling months). On the 2nd of may they received it for replacement and have not sent a replacement in over a month now. Needless to say the laptop started malfunctioning about 2 months from purchase. The service reps were rude, offered or said they didnt know the status each time i call. As of today the 24th of may i still do not have my laptop replaced.
Their service is very poor and i have made a huge mistake just buying a gateway computer. Beware!!!
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