I ordered earthlink cable internet through best buy BECAUSE they offered a 100.00 best buy gift card for doing so! Well, the young guy at the geek squad entered my info, and the printers were broken, so he emailed our info to us.
He typed in a completely WRONG email address so we never got the info. I did however, have my receipt. Problem was i couldnt get my bby# or something like that since i never got my "paperwork" by email. When i called the store he said he couldnt find the order, it was gone... I couldnt redo it because i would have to wait 6 weeks or 9 weeks, i forgot what it was. I WORK ONLINE TOO!
I called earthlink to find out when somebody was coming out (it had been 2 weeks already) and they said my order had been sent back due to no reply (by email) and asked if i would like it to be reactivated. I said "yes!"
Called best buy to ck status of my gift card - and since "i ordered through earthlink" i was no longer entitled.
After a million phone calls to 1800bestbuy, and the store, explaining that i ordered this through best buy (after all reactivated implies something that was done already - just being put back active) i was finally given a "justleaveusalone50.00giftcard"
Even that took me 3 hours in the store for the employees to locate my card. One guy even said "oh let me go get that for you" so i waited 45 MINUTES on this guy to come back to me, when i went to the bathroom - i saw him sitting on his fat duff eating a sandwich.
The escalation manager at 1800bestbuy told me "ma'am, youre not getting anything from us"
I could have gotten a deal on a printer in dallas (after thanksgiving sale) but since i knew about the 100.00 giftcard promotion i passed it up. The 100.00 was buying our printer. I will NEVER shop at best buy gain, and i urge you not to do so either!
When you have a problem - they turn into a bunch of doofuses that couldnt care any less if they tried...
0 comments