I bought an mp3player for my boy for Holiday 2006. It had been a design H100. Before New Years Evening it'd froze up and we could not have it to function. I named their tech-support in the quantity shown about the instructions within the container, which furthermore have been transformed. I suppose they truly are to active handling customer grievances to edit their guide. They advised me that I'd need to deliver it for their trade heart at my very own price and when they obtained it-they might send an upgraded out within 4-6 business days. It had been Jan the 19th before we obtained the alternative. But wait, that is just the start. 12 times and 3 employs later of the brand new design H106- it froze up aswell. The brand new and enhanced design had an excellent additional function however. While it stops up additionally, it hums and clicks just like a homemade blast from the Rambo film. Sinceis the surface of the point product worth every cent of the $139.00 plus tax paid for this.
I approached their tech-support center again. Nevertheless the incorrect quantity about the instructions. They inform me when I deliver this defective gear again they will send me a different one. Well, I told them that I am along the way of shifting and do not actually understand where you can ask them to deliver it. They explained when I provide them with a creditcardnumber that they're going to deliver the brand new one immediately and return my card the moment they get the defective device. I told them they were insane. I have previously taken care of their significantly less than IDEAL device once and I wont spend again. They did provide to deliver me a delivery label and so I would not need to spend the shipping however it would consider 4-6 business days for me personally to get the tag. Speculate their brands are not much better than their MP3 players! I indicated my ideas and emotions on the road they manage company and that I intend to document a using their customer support division the moment I will get anyone to really answer the telephone there. Imagine they are busy reworking their training guides. Wish they are able to mean much better than they are able to produce MP3 players. Gotta laugh!
Thanks for allowing me vent and inform the remainder of the customers available things to look out for. Irun a resort and we do whatever it requires to create any unhappy visitors pleased. It is a disgrace that everybody cannot consider their customers requires as significantly.
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