Usacomplaints.com » Electronics and household app. » Complaint / Review: Staples - False advertising, empathetic and caring attitudes. #202167

Complaint / Review
Staples
False advertising, empathetic and caring attitudes

I'm delivering a proper problem to all accessible paths that I, a person, has observed regarding fake ad in your site.

Our name is Rea, I obtained a Kodak EasyShare C743 combined with the extra support strategy like a Holiday present on 12/25. I chose to return all these camera to switch to get a diverse design I'd investigated and thought to be more desirable for my requirements and likes. On Saturday 12/30, my dad (customer of present) shipped me the bill to ensure that I might create a suitable return/trade of them. Because of the New Year's Vacation and also the National Time of Mourning for President Ford, used to do not get the bill through the email until Wednesday 1/3. Upon delivery of the paperwork, I recognized that my dad had compensated having a charge card and created a telephone call towards the promoting Staples; situated at 1301 W. Wade Hampton Blvd, Greer, SC 29651. The worker advised me that my dad would need to show up for almost any deal excluding an instore trade, but when I came across any item on www.staples.com it may be requested for me personally available, without any issue.

I started studying on staples.com and had no fortune in the beginning searching for the Casio Exilim Z70 (Bk), the camera I'd chose to purchase. After several choices I discovered the portion of your site which allows the web site to work with you to find the camera that fits your requirements best. I picked the requirements that I had been searching for (view linked site) and posted for my benefits. The web site answered with precisely what I had been searching for, a Casio EX-Z70 (Dark), outlined for $229.98. I named the nearest Basics in my experience to examine they might purchase an item from Staples.com which Letif did verify. And so I quickly published the site and headed to my neighborhood Staples #0656.

Upon arrival I had been aided by Letif in trying to find this design camera in your site. While he'd difficulties finding a SKU, I provided my aid regarding how I'd come upon this product. I showed him the study and had him complete the solutions I'd chosen, he obtained exactly the same outcomes I'd gotten. Then he requested another affiliate to complete the same, to which he discovered the exact same outcomes. Then your Asst Mgr Danyal looked and found the final outcome, after obtaining the same outcomes, that you need to not bring the design since upon attempting to choose the specifics switch, he obtained something problem. Letif then walked in not prepared to simply send me on my method and provided me the shop telephone to contact the 1-800 number and find out easily might consult with somebody straight who might aid me. I talked with Scott in TeleSales for approximately 45 minutes to no avail. Paul did anything he might, between calling his helpdesk and searching through every site of accessible digital camera models to find the one which was obviously marketed and listed on Staples.com. Their support desk worker, Matt, recommended him that these studies were outsourced consequently they might not provide a cause why it'd recommend a type of camera, consequently A BRANDNAME of camera that Staples doesn't bring.

While you could envision, none of the was acceptable. The outcome of my 2-hour visit to Shop#0656 was Letif working difficult to get me a Staples money card for that total quantity of the Kodak camera in addition to the safety strategy. Today having previously adopted numerous hours of my study and travel-time, I've to send the Money Card combined with the TWO bills to my dad who's 2 hours away. To ensure that he is able to create another visit to his community Basics to complete A COMPLETE return to his Credit card to clean up this chaos. I'm really DISSATISFIED within the insufficient obligation drawn in the recommend your site work study deceive me to think.

The only real glowing light within this entire clutter, was the empathetic and patient perceptions of the affiliates I've handled through this experience. Letif at Store#0656 and Paul at TeleSales attempted every method they might in the future up having a appropriate choice for my problem. You are able to be assured that I'll no further visit Staples.com and that I can make sure my family and friends may understand of the fake ad conditions that your site is affected with. At this time, my dad is likely to be buying the Casio EX-Z70 Bk via a rival with their safety strategy.

Rea


Offender: Staples

Country: USA

Category: Electronics and household app.

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