I made the mistake of ordering from a TV demo, doing it on-line. They had a "deal" of 2 vacuums and filters at what seemed like a good idea.
The vacuums are not the best, but I DID order the extra filters which I never received. I called them and was told they were on back order, (they were not easy to reach).
Finally, in the spring, I sent them a letter. Still, I have not heard from them. I thought Singer was a good company.
I should be entitled to a refund for the filters, plus part of the shipping I paid, since I did not receive them. I think 14 months is more than enough time for them to return the money or send the filters.
In addition, I recently saw an ad for what looks like the same vacuum, under a different company, which I forgot to note. It too was advertised on TV.
Altogether, to me, it looks like frau and/or a definite rip off!!!
Thank you,
Gail
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