I purchased two phones in September which included $150 rebate for each, received the phones in a timely manner, great deal. Their rebate requirements were VERY cumbersome but I complied with all necessary documentation and timing.
I recieved a notice that I did not fulfill the requirements and when I asked what specifically I violated they did not have an answer.in June the rebate company sent an email stating that "as a valued customer we will honor the rebate as one time courtesy. Please allow 6 - 8 weeks for delivery." I waited, called and they said they were really backed up, I followed up and they stated they had not caught up and to please be patient.
In November I got a hold of Morgan who stated that my rebate had been denied. I informed her that we've already been down this road and she said she would have to send it to "Research" and get back to me in 5 - 7 days.
I am now at a total of 14 months for my "Customer Appreciation rebate and have doubts as to whether or not I will see my $300. This is very frustrating as I could really use the money right now.
If you google "cell phone rebate problems" Wirefly, Inphonic appear. Within CNET forums there are 1,042 postings related to this company and issue.
Please help!
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