I bought a Kenmore Elite Group fridge in April. This weekend we were reading loud thumping sounds from the fridge and earlier that morning, the most effective fridge part of the system died. As the fridge works, the most effective 50% of the system doesn't. Obviously, I named 1 800-4my-house to obtain support as rapidly as you can. I described since this device was just 2.5 yrs old it will all be under warranty. Even though manual claims differently concerning the coolant, compressor components, are warrantied for 5 years based on the guide that included the fridge. I created the visit on Sunday for that Wednesday. My partner became popular of function awaiting fix simply because they had established that somebody could be there between 8am-12noon. At 11:00am I named my spouse to determine when they had appeared. They'd not. Worried I named the Sears 1 800-4my-house amount to confirm it. Lo and see, there is no visit within their routine to support our fridge, despite I stressed the telephone clerk to verify Wednesday morning through midday. After I requested they emerge the moment feasible (it has been 4 times today), they mentioned nothing was accessible that they might do it set me on the waiting list to get a termination but Friday day (now 7 days later) have been placed on the routine for all of US.
Our problem is Number 1 why might a $2000 fridge break up in mere 2.5 years?
Problem Number 2 — are Kenmore devices that poor that their support routine is really crammed packed where you've to hold back per week?
Problem # 3 — Why do they not understand what the guarantee says within the guide?
Reduction - 4 hours of function/time-out of any office with no food for that fridge...
Significantly less than pleased with the merchandise with the support. I would get elsewhere the next time.
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