I ordered the "so called" free installation certificate for Dish Network services.
They (or whoever since they say they only sell the "certificates") sent technicians to my home who lied and said that there was a "computer crash" when they couldn't establish a line of sight.
That's how they got out of my house with the "certificate".
I was told to call the next day and they would fix everything. I called, they came out the following weekend and did nothing to help. This call and come out pattern went on for weeks until I finally asked to have the service removed.
At that time, I was threatened with an early termination fee because I hadn't kept the service for the term of the contract.
Was I really supposed to pay every month for a service that they couldn't provide? I'll defer to a law siting "merchantability".in short, it says that if somebody sells you something that doesn't perform the task that it was sold for, the merchant should be responsible for refunding the consumers $.
I contacted the better business bureau and they worked with me to get Dish to cancel the service without a penalty.
I sent back the equipment and thought that my nightmare was over.
About a month or so later, I get a bill from VMC Satellite for the early termination fee. I was floored. I called and was treated like dirt by their staff.
They act like a collection agency and treated me as though I were garbage. After my first rude discussion with a so called supervisor, I had decided not to call them back and ignore a bill that couldn't possibly have any substance to it. I did anyway about a month later when I got another bill telling me how "very good" their collection agency was.
I tried to talk to a manager who gave me the same run around in a better tone of voice. The long and short of the problem, is that if you can't return their "certificate" you owe them money. I got the blah blah blah about fine print and what I signed yadda yadda yadda. I asked them to "step up and do what any reputable company would do" and was told that they would bring the charges down to their cost of the "certificate" but refused to admit that they were wrong.
I would like to know how, if they only sell "certificates" as they say, they have the right to try to charge me for early termination of a service that they don't even provide! Hmmmmm.
It doesn't matter what kind of rebuttal you see from them. Their scum in business suits. Don't make the mistake that I made.
Danette
Billerica, Massachusetts
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