My wife and I receive periodic coupons in our email for different stores. On 12/1/05, we received one for a Children's Karoake machine at a very good price from Toys R Us. The catch was the sale was for one day only, no rainchecks, and it couldn't be purchased online.
Therefore, my wife called the local Toys R Us, to confirm that they had a unit available. The girl that my wife spoke to stated that they still had a couple of units available. As a result, I drove up to purchase the item and maybe a few other items as well.
I was unable to locate the Karoake Machine that was on sale, so asked for assistance from the clerk. The clerk told me that they not only have not had that unit all day today, but that they've been sold out all week. However, I could purchase another one of the units as they weren't that much more expensive.
The manager of that section, hearing of what we were told over the phone, was kind enough to check out the truck that had just arrived. She then checked other stores in the area and no one had this item. As a result, I have filed a complaint with Toys R Us and with the BBB. The results of their actions clearly point to getting customers into their stores with a great deal, but without even carrying stock for such a deal and then covering it up by lying about it on the phone.
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