I own a legal assistance company, we offer a product and a service as well. Processing legal action for over 650 clients in the Midwest region is a tough task, yet everyday we satisfy customer needs, and deliver our services on time! We currently were looking to finance 15 televisions from Digitalnow. Tv for training purposes, so I decided to beta test one television order for my sons birthday.
There is clear & definate evidence of POOR MANAGMENT & communication with this company Digitalnow. Tv. Their customer service representatives are uneducated and you can tell by their lack of vocabulary and total incoherence of the situation.
Normal companies have databases at the very least (either physical filing or electronic) with each customer file at hand. When a client calls with a question you should be able to know basics about ordering status, name of customer & shipping address.
When you call digitalnow. Tv you get confused & uneducated responses to very simple questions. I asked for one fullfilled order, or an indivisual that I could contact for a refernce, and they COULD NOT give me ONE.
Also there are no transfers of calls. I have called several times requesting to reach a different level of managment, and have been denied every time. This is very unprofessional and shows that the managment (if there is any) is cloaking the inevitable.
The period of time in which a customer should have to wait is comming near. Legal action date set to be Sept 1. If my customer order agreement is filled before this date, I will post here.
The following is a timeline and report of my experience with digitalnow. Tv:
* I ordered the package in June.
* Money was withdrawn from my account June.
* Shipping confirmation date was confirmed for July 15th.
* After I didn't receive my shipment on July 15th I called.
* Digitalnow sent financing paperwork to be signed and returned.
* Sent paperwork to Digitalnow for processing July 20th.
* Called confirming finance agreement was received July 25th.
* Shipment date was pushed back to August 15th.
* Shipment did not arrive on August 15th.
* Called to confirm order status August 18th.
* Order status still open
Please contact (email deleted - see below) if you would like legal action assistance in this matter.
Mike *
President & CEO Novice.
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