I have a Cannon PowershotS1IS which cost over $500 and I purchased it with a $90 service plan, because the sales rep promised that the camera would be covered for several years and If anything was to happen, I would get a new camera or a gift card without any hassles.
I went into circuit city when the problem first occurred and showed the receipt to the clerk who stated, I would have to mail the camera to the repair facility after calling the cityadvantage line. So I called and mailed it out even tho the sales associate stated it would be hassle free.
I then waited a few days before calling to find out the status at which point they stated it was still under repair status. I then waited until today to call. I then was told that my camera was unrepairable and they would not be sending me another one. They said the no name repair facility they sent it to stated that their was some sort of corrosion damage.
I do not see how this is possible I always had it in the leather carrying case I purchased from them. It worked fine up until the point where I called when it wouldnt power on one day. I looked up and down the pamplet the sales associate gave me and it states nothing about this voiding the pricely extended warranty.
I am more than unhappy. I have never felt this bad before about a purchase that I felt was a secure transaction. I just want my camera fixed or replaced like I was told would happen if anything occurred. I would never have bought such a pricey camera or service plan if I wouldnt be protected against this sort of thing.
I take care of all of my belongings, I still have the original box and all accessories that came with this camera in mint condition. I cannot believe the rude customer service member named DON that handled my call. He just shut me down and made me feel horrible about ever purchasing anything from circuit city. He stated he was going to hang up on me several times. Please Help!
Desired Settlement: Replacement
Settlement Explanation:
I would like my camera either repaired or replaced, preferably replaced because it came back to me today via ups from the no name repair facility in worse shape than when I mailed it to them. I shipped it in very good condition, it just would not power on any more.
I received it today and it looks horrible nothing feels tight anymore. The flash is not closing correctly or the memory card slot. The whole unit looks like it was mickey moused (not put back together correctly).
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