I have been an unhappy customer of MCI WorldCom for about 4 months. I have been calling to get the problems corrected but just like the rest of you out there the waiting goes on and the people are RUDE and Stuck on Stupid because they have no ANSWERS. I was told that I had to use my cell phone outdoors because of alleged interference in my home, dead zones they claim, and also that service was NOT guaranteed for my usage on this phone.
I was told that the phone was only intended for EMERGENCIES not for chatting. I was told to expect the phone to heat up while using it for more than a few minutes. I was told that is the way it is and if I wanted to cancel the contract it would cost me $250 dollars. I have talked to Cassandra, Tasha, Deborah Blackwell, Yolanda in Chicago, her MCI manager is Paula Zaremba in Chicago the MCI Mgr. Executive office 630-572-9999. Brian Gerber is the Senior Mgr. Customer Service located in who knows where. No help any of them.
Well, listed below is the name of the Hide-a-way CEO. Bernard J. Ebbers located at 500 Clinton Center Drive, Clinton, Mississippi 39056. The other address and I hope it is his home address is Bernard J. Ebbers 515 E. Amite Street, Jackson, Mississippi 39201. The CFO. Scott D. Sullivan is at the 500 Clinton Center Drive address. Senior VP of Wireless is Jim Woolfinger 602-222-3101 and Brian Conley VP of Wireless Sales at the 866-215-1506 number.
I spoke to Adinah M. Frazier Secretary to somebody but she was very nice and tried to be HELPFUL also. Email her at Adinah. M. [email protected] with your issues. Give her your name, dates of failed customer service problems and the times. Don't forget to INCLUDE THE PROBLEMS!!! Phone number for Adinah is 602-222-3152. Here is another phone number call it a person answers 601-360-8600. I also spoke to Jamila probably at this number 1-866-215-1506, call Stanley at 1-800-215-5335 call them ALL. GIVE THEM HELL Don't STOP CALLING until you get an answer that is how I got all of these numbers.!!! I am going to contact the FCC and the Secretary of State in GA and the News Channel in my state. I SINCERELY HOPE THIS HELPS US ALL.
Delores
College, Georiga
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