Samsung service is a nightmare. I ordered a 51 inch plasma TV and it was said to be shipped within 1-3 business days when I added it to the cart, but after I checked out the invoice said it was 5-7 days with a previous appointment. I waited all those days and it did not arrive, so I called Samsung service and they gave the wrong number to the delivery guys. They were supposed to change it and I should have gotten the TV within 1-2 business days (this was 9 business days after my "1-3 days" advertised shipping time). Again, they never called and the TV never arrived.
I complained on the Samsung website and all they did was send an automatic response saying they are sorry but I have to call (again) for assistance. I called again and they gave me the number of the carrier. I called the carrier and they had tried to contact me, but the phone number was still wrong, so Samsung did nothing to fix it.
I scheduled an appointment directly with the carrier and they came the next day, and guess what? The TV is broken!!! They do not want to replace it, so they will send someone to fix it and I will have a refurbished TV with a 2 week delay for the same price...
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