Their financial aid department do not know how to perform their job well. Same exact thing happened twice to me and starting to happen again. I do my FASA forms correctly and called them to make sure I am on tract with getting my pell grant. They tell me everything was put in good, you will receive your money next week. Call the next week and told that it looks like it was not done so that I can get it. I never denied it, even if the VA pays my tuition, I did not deny free money. I have to contantly call them to get this taken care of when they should change their notes in their system and put everyone in the office on the same page about VA students. I hate wasting my time on the phone when the same department keep making the same mistakes.
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