To whom it may concern:
On July 2nd, I received a telephone call from one of my accounts that I sell prepaid phone cards to. I was informed they were having trouble using the cards. I collected the cards and I tried to use them and found out they would not work. I contacted my account representative, Gene Randall and I was informed the cards were no longer active. I was told the cards were no longer active as they were over two years old. This information is not on the cards or in any of my paperwork and was not told to me verbally.
Worldwide marketing has introduced a marketing ploy to ensure that any inventory you are currently holding expires. I have been selling a 1.00 calling card that was guaranteed to be a big hit and land me more sales. I have been selling this card for almost a year. The introduction of this card literally destroyed the movement and sales of my 5.00,10.00 and 20.00 cards. I informed Mr. Randell of this problem and he stated that i would make this in volume and to continue to see them.
At no time did he indicate that some of my other cards were soon to expire. The very last time I ordered the the 1.00 calling cards i was informed that that they may longer be available and that perhaps I should concentrate on selling the 5.00,10.00 and 20.00 cards.
Some of my other cards went dead a few weeks later thanks to this high pressure marketing ploy. This 1.00 card seems to have an xltel logo and it looks at though it could have been altered. The introduction of this 1.00 card worked to the advantage of Worldwide to stagnate my sales.
On July 8, I mailed my complete inventory to Worldwide. I mailed both my active and inactive cards. I was told to send my inventory to be exchanged for newer and better cards on the advice of Gene Randell and Cary Krugly.
Please note that these cards had already been purchased!!!
The inventory that I sent totaled 4,050.00. I sent the cards insured for 4,100.00 and the package was signed for on July 10 at 11 05 am.By A. Rosa. I was later informed my Cary Krugly that this was his personal secretary. It also cost me 53.00 to send this to Worldwide.
I sent this package to Worldwide in c/o Gene Randell with a letter stating my schedule for the following week and the number where I could be reached. I receive no call from Worldwide!
On Monday, July 19, I called Gene Randall to find out why I had not been contacted regarding my credit and new cards. I was then informed that a credit would take 3-4 weeks. I was not informed of this when I sent in my inventory... I would not have sent in my complete inventory, had I known this.
On August 10, I placed another call to Gene Randall as I had not received any information or phone calls from Worldwide. I was informed at this time, that there was a problem because I did not include a control number from each card. (this would take about 20 min). I informed him that this was not acceptable to me. Worldwide had my cards for well over a month and I did not have my credit or new cards as promised. I told Mr. Randell that I would call back in one hour... And for him to talk to his manager or whoever he need to talk to.
When I called Mr Randell back, he was no longer available. Please note that I have called Worlwwide and my account representative has always been available... There was always someone to take my order!!!
I attempted to call Gene Randell 28 times, in the course of the next 3 days. I was told my the receptionist that he would return my calls... He never did.
On Wed. August 18, I did talk to Cary Krugly. He stated he would take care of the problem and for me to call back on Friday Aug, 20.
On Fri. Aug 18, I called Cary Krugly back and he wanted me to refresh his memory as to our conversation. Mr. Krugly then stated that he would need to talk to Gene Randall and for me to call back in 30 min.
I called back in 30 min and Mr Krugly was not available. I made 6 more attempts to call him with the same results.
At this point in time... I have lost most if not all of my phonecard accounts.
THIS IS THEFT AND FRAUD!
THE FOLLOWING IS A BRIEF HISTORY OF MY DEALINGS AND INFORMATION ABOUT WORLDWIDE
I was required to purchase talking machines... That would aid in the selling of these cards... I am not in a Spanish speaking neighborhood and PITTSBURGH... Does not have a population to support this. I called worldwide to see if there was as way to get the Spanish part of machine shut off... I was informed that there was nothing to be done!
NO ONE wants these machines and they are not an aid to help in selling the cards. I have lost accounts because of the added and incorrect charges by RADIANT
I JOINED BECAUSE THERE WAS NO DIRECT SELLING AND LOCATIONS WOULD BE ACQUIRED FOR ME. THIS DID NOT HAPPEN!!!
It is to my understanding that he original company worldwide phone card corporation was shut down.
It is now operating as worldwide marketing at same address with the same owner and officers.
I hope something can be dome about this this... I do not see how this can be allowed to happen!
This is direct theft and fraud
Glenn
arnold, Pennsylvania
U.S.A.
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