We had the MISFORTUNE of trying to talk to someone at allied interstate today. We received a letter from them saying we owe for aol but we were not with aol and can prove it. BUT instead of listening and telling us to write it etc, the only 2 people we talked to were the most RUDEST people we have ever had the misfortune to speak to.
They started yelling at us, laughing at us. Belittling us, and then hanging up on us.
I called back and got someone named SARAH and she was nasty. I got so upset I told her that I intend to file complaints with the attorney general of nc and with the nc insurance licensing board. I also told her we intended to sue for emotional stress they inflicted. See I have a heart condition. I have had 2 heart surgeries and take 10 pills a day to keep my heart stabalized and they sent it into the 150 range. 60 to 80 is normal. When and ONLY THEN did I get her to listen. This company needs to train their employees in customer service and they need to fire those who do not learn how to treat people.
This is all over $23 supposely owed to aol. We have proof we were not with aol when these SUPPOSE charges were ran up. We have proof we were and still are with another company.
Please help us to teach them that treating people the way they treated me is wrong. Unfortunatley companies like them only care about MONEY and so hitting them with a lawsuit might get their attention. Any help is greatly appreciated.
Thank u.
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