On March 31, my daughter had an appointment for what she thought would be a test drive/ride along with this company by the name of Allied Driving School. The way everything was explained to her, she was under the impression that they would pick her up and have her ride along with another student driver to see if she liked the company and would later book a driving lesson. She was NOT under the impression that it was an actual lesson OR that she would be driving. Again, she thought that she would be simply riding along and observing.
When the driver arrived, it was revealed that it WAS an actual driving lesson and that she needed to PAY to go out in the vehicle. My daughter apologized for the misunderstanding but stated that she would call back to schedule for an actual lesson or two.
The driver left and not even 5 minutes later, my daughter received a very nasty phone call from who we think is either the dispatcher or receptionist or some time of administrative support. It was a male employee with a very thick accent. He was upset that the driver had returned without money and had the audacity to inappropriately ask my daughter what her IQ was. My daughter, shocked at being spoken to this way, asked him to repeat his question. This so-called employee of the company insulted my daughter again by asking the question again, basicaly implying that she was stupid.
A very nasty exchange transpired between the two of them, and well it should have! My daughter telephoned me and relayed what had occurred. I asked for the company's information and telephoned in personally. The employee in question answered the phone. I asked one question "How long has your company been in business?" He told me in a very nasty and condescending tone that he "couldn't remember" and that perhaps I should ask Miss Callahan. He then hung up the phone in my face! I was mortified! I hadn't even identified myself! I was calm and intended on explaining that there had obviously been a miscommunication and that his behavior was uncalled for.
I telephoned back several times but the employee would not pick up the phone. What an amazingly immature and unprofessional way to treat a customer! I have to ask if my daughter was treated with such contempt because she is a Black female? Seriously, had she been of another race, would this idiot have called back and dared to ask such an insulting question? And what incensed me was how I was treated when I only made the one phone call. My telephone number is nowhere similar to my daughter's and we do not carry the same last name so this employee took a chance in answering the telephone the way he did.
I am filing complaints with the Dept. Of Motor Vehicles, Usa Consumer Complaints.com, the Better Business Bureau and anyone else that will listen. My daughter is owed a written apology and this employee should be put on suspension or even FIRED! Customer Service is key in this day and age with so many competitors and our country still being in a recession. I would NEVER recommend this horrible company to any young adult or even a monkey learning how to drive.
Thank God that Mxxxxx Driving School treats their customers FAR better and they will get our repeat business!
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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