Oakwood Homes showed us one home, but delivered a different home. Also, delivery was a month and a half AFTER the promised delivery date.
Oakwood Acceptance Corp., Austin, TX, "Assistant Manager", called Sept 2, to ask why I had missed two payments. I explained that the home was not delivered as promised.
He agreed to change the date of the contract to September 1,1999, and would accept two checks, one for mortgage payment, and the second to be applied against the principal. No change was made to the contract date, and he applied the two checks as payments for the "overdue" mortgage payments.
Oakwood Corporation has been dishonest also in how they represent themselves in names and titles. Each name and/or title is listed in quotation marks because of subsequent indications to the contrary.
During after my wife died, my air conditioner malfunctioned. I called Oakwood from Houston, which could not find my file, then could not determine that I had a warranty, and the warranting company stated that the machine was old.
Oakwood had represented that EVERYTHING was new. I called Oakwood Homes to inquire as to the truth of that statement. Oakwood denied it and promised to contact the insurance company, and get service provided to me.
The insurance company denied any contact from Oakwood; and my sister-in-law, who was handling the matter locally for me, and finally gave up on their false promises, and paid to get the services. I reimbursed her.
I was forced to retire because of the exascerbation of disabilities September 30. I missed October and November payments. A "Mr. Conrad Drouilliard" (his spelling), sent me a letter asking for me to call him ASAP.
I called that same evening and left a message and my telephone number. He called several times on Friday, and reached me on Saturday morning. He screamed at me, accused me trying to live in the mobile home for free.
He demanded that I drive to my bank in Lufkin and withdraw the two payments and get them on his desk by 8:00 A.M. Monday morning.
He called me a liar, and proceeded to try to talk louder than I. I said goodbye twice and hung up on him. He called right back, and told me to get out of the house that morning because he was sending someone that night to come and pick up the trailer.
This exascerbated my disabilities again, and I had insufficient medication on hand to get my symptoms under control. I was living alone, and this heightened my fears.
He continued his tirades, and most were recorded on my answer machine. I complained to the Adult Protection Services, the Austin, TX Better Business Bureau, and the TX Attorney General Consumer Protection Service.
With each call, I attached a dollar amount for physical and psychological damages, to a total of $4,500.00. My sister-in-law, Mrs. Ada Mark, Kathleen Fickey, Adult Protective Services Specialist, and a "Mr. Mike Jistrol, " who represented himself as the boss of all in that Unit — all heard Mr. Drouilliard's messages. He identified himself on each call.
Although Mr. Drouilliard was forced to give a generic, non-specific apology, the OAC office declined any monetary award, although the Trinity County March of Dimes, Mt. Olive Baptist Church, Trinity County, and I would share the money equally. I gave the addresses of both charitable organizations.
Later contacts with that office revealed a different spelling of Mr. Drouilliard's last name, and no one named Mike Jistrol was said to have ever worked in that office, let alone was the boss of that office.
I had informed Mr. Drouilliard of my intention to use a Partial Lump Sum Offering from my retirement pay to make the two delinquent payments.
I had informed him of the estimated arrival of those payments, and when I could pay Oakwood Acceptance. He seemed to be obssessed with demanding immediate payment.
I paid the two missed payments and brought the account current. I was current from that time until August.
During OAC decided to charge my bank account EARLIER than the agreed upon date. This wreaked havoc with my bank account, and caused several NSF charges, to the extent that I was unable to pay some of my debts.
When I discovered what was happening, I contacted OAC several times, and I was promised that if I sent the bank proof, Oakwood would reimburse me for all of the charges I had to pay.
Again, it never happened. I wrote to the Headquarters in Greensboro, NC, and explained what I was told, and I deducted the amounts promised.
Financial information sent in the last two months indicated that the above did not happen, and that I was charged with paying less than the amount owed.
During 2002 and early I paid over $200.00 per month in insurance charges. I got my own insurance, and notified OAC. OAC sent an acknowledgement of the same. OAC continues to charge me for the insurance.
OAC has begun again to harass me by phone. I wrote to the corporate headquarters to make some requests, including ordering the OAC TX Office to not contact me any more because of their harassing phone calls almost daily.
"Don Bradley, ""Portfolio Manager" at the OAC Austin, TX Office sent email to me promising not to contact me by telephone unless I change the request.
On 12/11, a "Mr. Ronald Rodriguez, " in "Loss Mitigation" at the OAC Austin Office, called. I asked him to identify himself, and then told him that I wanted to know if he had anything new to tell me.
Unfortunately, he did not. He began the same old diatribes, and I eventually hung up on him. OAC cannot be trusted to keep their word. Oakwood Acceptance Corporation has caused much mental stress, and it affects me physically, putting me out-of-control, and threatening my very life.
I wish that OAC would at least reimburse me for the damages to my health caused by their employees.
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