Complaint / Review
Essentials - Aka MWI, Memberworks, Connections, Mwi Housewares
Essentials, Connections, Memberworks, MWI Unauthorized Citibank credit card charge by Essentials Houston Texas

I opened my Citibank statement today, 11/19/03 and found a charge for $89.95 from a company called Essentials in Connecticut; a toll-free number was listed. Not being familiar with this company and not having used my Citibank card for approx. A year, I called Citibank and was told to contact the company.

I called the 800 number from the statement and was asked for an acct. Number or a phone number. I gave neither and decided to call back during business hours.

I wanted to find out some information on Essentials and found nothing by "googling" the name. Entering the phone number led me to the consumer complaints site and I then realized what had happened and what I could be in for. I don't know how my citibank card number became available since I haven't used the card for so long.

I am hoping that having information from this website will expedite resolution of this very frustrating situation.