Usacomplaints.com » Education & Science » Complaint / Review: Kaplan University - Financial aid. #596660

Complaint / Review
Kaplan University
Financial aid

MY name is kenisa slaughter I started kaplan april 21st I think, which was suposed to be the first day of classes. I was in Intro classes and in order to NOT be in intro classes i had to take a test before hand, I dont remeber what it was called I passed it once and i think i got a 15. They told me if i took it again and made a 20 I believe it was then i wouldnt have to be in intro classes so i took it again and made a score that would qualify me to NOT be in intro classes. They school told me I couldnt start my classes till my financial aid was approved and I got the last paper faxed in on the first day of classes and they had blocked me that morning from my classes but then reopend them in the same day so i could begin my class work, they told me my fianancial aid had been approved.in one week I faxed in 3-4 different papers atleast 4 times each and each time i filled out a paper i was on the phone with someone from kaplan that went over the paper work with me and told me what to fill out. So if i did exactly what they told me to do why did i still have to keep filling out the same papers over and over again and sometimes making corrections to the same papers that they themselves helped me fill out. I ended up doing three weeks worth of into classes, Two of them. They crap with kaplan and the paper work kept on and on and i got so tired of talking to different people, Never getting phone calls returned, Being on hold for hours on end. I did everything they told me to do and got it done on time and they still kept asking for the same papers, It was like no one at kaplan knew what they were doing. I always talked to someone different it was hardly ever the same person. I made corrections to my FASFA atleast 3 times because one employee at kaplan told me to put yes on something that i actually needed to put No on. I got so fed up that I called my advisor, His name was bill. I told them i wanted to un enroll at kaplan and no longer wanted to attend their school. It has been impossible to un enroll. I tried to un enroll about 2 months ago and i am still not un enrolled and I found out I did three weeks worth of classes and my financial aid had never been approved in the first place. Now they are wanting me to pay them $3,772.50 for THREE WEEKS! My financial aid was suposed to be approved and it wasnt, they lied to me! They tried talking me out of un enrolling, I almost thought they werent going to let me then they downed me from dropping out and telling me that i just needed to finish my classes. After I talked to two people about un enrolling they told me i had to be transferd to fianancial aid to get that set up and find out how much i would owe but i shouldnt have to owe anything. You cant tell me financial aid wont pay for three weeks worth of two classes!??? I havent heard from them since i tried un enrolling until the end of may and now they are asking me to send in the same papers i have sent in 6 times or more! Im so tired of this and i dont feel i should have to pay them anything! I told them from the start I cant affor anything, I cant pay for anything! I dont have any proof of anything other then family witness's and the calls that are suposed to be recorded at kaplan.

Im 19yrs old and I have my own house and I do not live with my father. Kaplan has claimed me as a dependant because i am not married, I dont have kids and Im not 25yrs. Old. I have never heard of such crap! They wanted my father to take out a parent loan... FOR WHAT??? Hes not going to school I am. Which im not now. I dont know what to do, Kaplan has really screwed me ove


Offender: Kaplan University

Country: USA

Category: Education & Science

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