After noticing a surprising $69 charge to my bank account I immediately called Rapid Reading to find out what was going on. I was placed on hold for about 20 minutes. I got "Stephanie" from the customer service department. She told me I couldn't get an RMA number to return the item because it was past the 15 day trial. I still wanted to cancel but she said "I'm sorry, since we're just a distributor we already paid Photo Reading for the product so if we try to take it back it'll look like we're trying to double the profit." I'm not sure what that means or what kind of contract/agreement they worked out with Photo Reading but it seems that they didn't deliberate heavily on returns and cancellations.
My solution: I will go to my bank, fill out a "Regulation E Form" to try to get my money back and then Change my debit card. Just like I did with SMC, I got my money back and got a new card, a clean slate made simple!
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