I am so glad the word is finally getting out about these jerks. They ripped my off when buying a trumpet from them in 1998. I thought I was getting certain model and they sent me something different. I called to let them know and Mr. Troy Labbs indignantly and condescendingly said "Oh Jesus Christ, did you play the horn? Did you like it?" I guess he was trying to imply that I should just shut up and keep it even though it wasn't the one for which I paid them.
After a little back and forth, and him complaining about the 30 minutes we spent on the phone when I was considering purchasing the horn he probably didn't even have, I asked if they were a legitimate business and his response was "Are you a legitimate customer? He then sighed and screamed "oh hold on!" I thought he was going to hang up on me, but he came back and calmly said that I was right and they made a mistake. He said he'd send me a UPS call tag for the shipping.
I asked him for the number and he told me there was no number. That's when I knew I was screwed. I used to work for UPS and know they don't do anything without a number. So, I reported them to the Wisconsin BBB and received a copy of my complaint stating that they would investigate. A follow up came months later, containing a signed statement by Mr. Jim Labbs himself, saying that "... We even sent him a call tag..."
Well, it's 2009 and I'm still waiting for it. How they continue to operate employing despicable, disgraceful, deceptive and downright BAD business practices is unbelievable. I also read somewhere that they have ripped of lots of people through Ebay, but you wouldn't know it because they routinely comment positively on their own listings that they "appear" to sell in order to make it look like they have legions of satisfied customers. They have also been banned from Paypal. Please spread the word far and wide about these clowns.in short, they don't deserve anyone's business.
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