I signed up for the A course—after I received it and viewed—I didn't think too much of it so I called and asked to have the account cancelled. I was informed that their policy was to not refund unless I took two tests and failed them both—and that my opening the software to view it I "agreed" to continue payments etc., etc—I offered to send their software back and seeing as how it is internet based they would know if I used the software "illegally" because I would have to log onto their site to use the "references/library and testing materials. Was told no—couldn't be done.
So I "resigned" myself to having to pay for something that I would never use and threw the entire package contents in the trash. The company continued to happily bill my credit card until two months in a row they double dipped—so I filed a complaint with my credit card company and challenged the company through VISA—after about six months VISA stopped them from billing my account—by this time they had 1/2 the $500—and then I get a Collection Notice—sue me—filing a letter with the credit company and one with FTC and BBB of Clearwater—plus I have the following comment in my
Email "signature" "DO NOT BUY ANY SMARTCERTIFY DIRECT SOFTWARE-NEVER—NEVER—NEVER and on my web site. And please get off that "accept" agrement—even mean tough Microsoft will take back tehir software if you return it—even if you had "peeked" at it
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