I had to write a letter regarding the late charges they keep charging me. Each month they are getting higher because they said it is a late penalty for not paying the late charges.
This is all over a payment that I made that they said I did not.
I had to get a copy of the check front and back and send to them with a letter.
Last week I received a letter stating they were going to review it and would advise me. I have not heard anything else.
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