I have been a client of this company's now for several years and I wish I could say was a supporter. We unfortunately have signed a long term contract at my institution but this company's products - specifically the goalquest tools - do not work and the support is terrible. A few years ago, we decided to use goalquest to try and help us with retention and enrollment yield but nothing they produce ever works quite right. There are always glitches and then when you complain, their policy is to tell you that's what happens with the internet technologies. It's not a good way to run a business.
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