Although this auction site has some beautiful jewelry, this company's fraudulent and disreputable business practices make this a site worth avoiding.
This companys attitude is that it simply does not care about its customers or their satisfaction with their purchases. All of my communication with this company concerning problems on their web site or with my purchases has been summarily ignored.
Consequently, I have filed two complaints (detailed below) with the Better Business Bureau over this companys improper business practices. These complaints are currently pending.
In summary, my complaints involving this company are as follows:
1) Putting items up for auction that the company does not possess.
On two occasions I "won" auctions for items, which I was later told did not exist within the company's inventory. From a legal stand point, if the company knew or should have known that these items did not exist in its inventory at the time it offered them for sale; its behavior here amounts to fraud.
Significantly, after filing my complaint with the BBB, one of the items miraculously turned up on a subsequent invoice!
2) Bidz.com's stated "100% customer satisfaction guarantee" is worthless.
One of the items of jewelry I won on their site (a sapphire and diamond ring in white gold) was sent to me with a chipped sapphire in the middle of the ring.
I promptly notified both customer service and the return department of the defective nature of the item and requested a return authorization number. That correspondence, and all subsequent similar correspondence on this issue, has been ignored by the returns department.
Since they have a policy that an item can only be returned within 15 days of receipt with a valid return authorization number, their apparent refusal to provide the RAN renders their stated guarantee meaningless. Secondly, because they use this guarantee as an inducement to get people to bid on their site, their behavior amounts to fraud and misrepresentation.
3) My account was deactivated in apparent retaliation for reporting the above to the Better Business Bureau.
On the day that this company was notified of my complaints by the BBB, my account was deactivated without any explanation. My inquiries to Bidz.com in this regard have been summarily ignored.
Denise
Thousand Oaks, California
U.S.A.
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